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山西电机制造有限公司肇始于1952年，是一家专业研发、制造三相异步电动机的老牌国有企业。公司建有省级企业技术中心，是国家高新技术企业，是中国电器工业协会中小型电机分会会员单位，是山西省电机行业的骨干企业；是山西省AAA级质量信誉企业、山西省“守合同重信用”单位、中国具有影响力品牌企业；公司于2014年5月完成整体搬迁，完成了企业生产装备全面升级，建筑面积约8.4万平方米，设备新投资5个亿，设备产能达15亿元，型式试验能力达7000KW，借助搬迁改造，建成了高、低压三相异步电机产品试验基地，投资近3000余万元新建国内一流的电机产品型式试验站。 公司是国家高新技术企业和绿色工厂企业，建有省级企业技术中心，与国内电机科研院及高校建立了良好的产学研合作关系。公司是中国电器工业协会中小型电机分会理事单位，全国旋转电机标准化委员会委员单位，起重和屏蔽电机分标委会副主任委员单位，山西省电机行业的骨干企业。
公司还被授予“太原市制造业50强”、"太原市先进产业"、“山西省企业技术中心” ”守合同重信用“等荣誉称；主导产品曾先后获得“国家免检产品“中国名牌产品”、“中国驰名商标”等称号。
Shanxi Electric Machinery Manufacturing Co., Ltd. was founded in 1952 and is a well-established state-owned enterprise specializing in the research and development, as well as the manufacturing of three-phase asynchronous motors. The company has a provincial-level enterprise technology center, is a national high-tech enterprise, a member unit of the Small and Medium sized Motor Branch of the China Electrical Equipment Industry Association, and a backbone enterprise in the motor industry in Shanxi Province; It is an AAA level quality and credit enterprise in Shanxi Province, a "contract abiding and trustworthy" unit in Shanxi Province, and an influential brand enterprise in China; The company completed its overall relocation in May 2014, upgrading its production equipment comprehensively. The building area is approximately 84000 square meters, with a new investment of 500 million yuan in equipment, a production capacity of 1.5 billion yuan, and a type testing capacity of 7000 kW. With the help of relocation and renovation, a high and low voltage three-phase asynchronous motor product testing base was built, and nearly 30 million yuan was invested to build a domestically first-class motor product type testing station. The company is a national high-tech enterprise and green factory enterprise, with a provincial-level enterprise technology center, and has established good industry university research cooperation relationships with domestic motor research institutes and universities. The company is a member unit of the Small and Medium sized Motor Branch of the China Electrical Equipment Industry Association, a member unit of the National Rotating Electrical Machinery Standardization Committee, a vice chairman unit of the Crane and Shielding Motor Standardization Committee, and a backbone enterprise in the motor industry in Shanxi Province.
Our advantages
The company adheres to technological innovation and its overall technical strength is at the forefront of the industry. As the main research and development unit, we have participated in the research and development of new products for the basic series and main derivative special series of national small and medium-sized three-phase asynchronous motors, and have participated in the formulation and revision of more than 50 national and industry technical standards. The company has passed the certification of intellectual property management system and currently has more than 70 valid authorized patents, including 9 invention patents and 63 utility model patents. We have applied for 3 PCT patents for the YE5 series three-phase asynchronous motor and the unique low-voltage aluminum casting process technology for the rotor in China.
Adhere to management innovation, vigorously implement the "boutique engineering strategy", establish a sound quality control and management system, and have successively passed ISO9001 quality management system certification, ISO14001 environmental management system certification, OHSAS18001 occupational health and safety management system certification, and ISO50001 energy management system certification. In 2014, it was awarded the title of "China's Most Influential Brand Enterprise". The company's three-phase asynchronous AC motor has been awarded the title of "Shanxi Province Famous Brand Product".
The company has also been awarded honors such as "Top 50 Manufacturing Enterprises in Taiyuan City", "Advanced Industry in Taiyuan City", "Enterprise Technology Center in Shanxi Province", "Contract abiding and Creditworthy", etc. Its leading products have successively won titles such as "National Inspection Exempted Product", "China Famous Brand Product", and "China Famous Trademark".
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1. Having a strong service team
1) Regular service team: 16 full-time after-sales service personnel, combined with the technical level of the service staff in mechanical and electrical fields, reasonably allocate service personnel nationwide.
2) Expert service team: equipped with 5 experts to promptly and decisively handle major and difficult issues, and solve existing problems in one go.
3) Major Project Service Team: Targeting the composition of major projects, we provide end-to-end tracking services from motor installation and commissioning to project completion, ensuring the smooth progress of major projects.
2. Having a comprehensive service system
1) Improved management functions: According to job responsibilities and service requirements, service management includes dispatchers, information officers, document officers, accessory officers, machine operators, and follow-up officers. Ensure that service information has results within 1 hour, replies within 2 hours, and special issues can be handled within 4 hours, greatly improving service efficiency.
2) According to regional management, all servers are relocated to marketing outlets, shortening service distance and achieving direct connection between services and users, greatly improving service speed and quality.
3) We have achieved the service commitment of being available within 12 hours within the province and 24 hours across provinces.
3. Having a comprehensive waiter evaluation system
1) In order to strengthen timely delivery rate, customer satisfaction, completion rate of one-time problem handling, improve skill level, transform service attitude and concept, implement point management for waiters, motivate learning will, and ensure sufficient and high-quality service resources to serve users.
2) Every service information should be followed up without omission, ensuring a timely delivery rate of no less than 95% and a customer satisfaction rate of no less than 90%.
4. Having a professional maintenance team
1) Provide excellent technical services and quick repair response;
2) The quality of the maintenance motor accessories provided should reach the quality of the original motor accessories;
3) Ensure the normal service life of the motor after maintenance and meet the corresponding usage standards;
4) The supply price of the original accessories provided shall not be higher than the market price of the same product.
